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  Excalibur Grandmaster Dead Square Question
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   Author  Topic: Excalibur Grandmaster Dead Square Question  (Read 7371 times)
Asiryangguk
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Re:Excalibur Grandmaster Dead Square Question
« on: December 18, 2012, 08:21AM »
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Thank you, Alain and Tony, for the feedback.

I have no intentions of trying a repair and I would definitely prefer to turn this over to any local expert in repairing Excalibur Grandmasters (although I would find myself hard pressed to locate one).  Maybe I should just ship it to one of the experts on this forum and have them fix it?

In the auction, the seller already allowed for refunds.  But I don't want to go through the hassle of stuffing this thing in a huge box that I don't have (I tossed the original brown shipping material long before I noticed the flaw) and then losing the shipping price per the conditions of the refund.

The amount I had in mind was $56 (or a $119 partial refund).  I am basically paying for the two items I want to keep: $28 (the cost of a plastic, magnet-less Excalibur Chess Set for tournament play on chessusa.com) multiplied by two = $56.  At this point, the Excalibur itself would be worthless to me unless I were to construct some endgame problem on it that did not involve the dead square.  I feel that I'm actually doing the seller a favor by not shipping back merchandise that he won't be able to sell anyway....99.9% of average people would never attempt a repair on this thing, and Excalibur customer support, from what I have heard, offers nightmares of non-responses....
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tony
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Re:Excalibur Grandmaster Dead Square Question
« Reply #1 on: December 18, 2012, 07:13AM »
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Hi, A dead square is almost always a bad reed sw. easy to replace, I have done many of them on GM's. Its one of their weak areas. If you bought it on e-bay as a fuuly functional GM and that fact is stated in the discription, You do have a course of action. First contact the seller for a full refund, if they refuse to honor the discription of the computer you can go for aerbitration through e-bay to recover your loss. Hope you used pay-pal. I have been through the process and won my case for improper and misleading dollar amounts for shipping charges. I was given a full refund and allowed to keep the michandise. E-bay does not like misleading or shady sellers.
good luck, Tony
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Alain Zanchetta
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Re:Excalibur Grandmaster Dead Square Question
« Reply #2 on: December 18, 2012, 06:08AM »
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I don't know if the Excalibur Grandmaster can be fixed the same way other large board can (it is thinner), but if you are not ready to try to fix it, then only a full refund makes sense.
Imagine that the seller is able to have the GM fixed, then not having the pieces will make it useless anyway.
So the only legimitate claim is a full refund.
Then if the seller does not intend to fix the computer, you can negociate the sale of the pieces.
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Asiryangguk
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Excalibur Grandmaster Dead Square Question
« Reply #3 on: December 17, 2012, 08:07PM »
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I recently acquired an Excalibur Grandmaster described as mint new.  When I opened it, I found that it had a dead square (f1).

To my knowledge, dead squares on the Excalibur Grandmaster usually happen because of the fault of the manufacturer.  I can never play a game on this thing, ever.

I purchased this computer for $175.  The seller is allowing a partial refund.  Can anyone suggest how much of a partial refund I should ask for?  I have a number in mind, but I don't want to bias your thoughts.

For the record, "$0" is not a valid opinion, since I want to keep the pieces.  Excalibur Grandmaster Chess Pieces (just the pieces) are still sold for $28 on chessusa.com, so any suggestions should start at $147 partial refund ($175 minus $28).
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